Careers at Birr Castle Gardens & Science Centre

Published 14.08.18

PART-TIME RECEPTIONIST/TOUR GUIDE

We are looking to recruit a strong, part-time receptionist/tour guide with a passion for Customer Service.

The ideal candidate will have good working knowledge of word, excel and booking/reservations systems, be confident working on their own and as part of a team, and be an organised person.  Strong written and spoken English is essential.

Key responsibilities and duties include: 

  • Meeting and greeting visitors/customers
  • Respond to telephone, email and in-person enquiries from visitors and others
  • Managing bookings and groups
  • Maintenance of Friends membership
  • Operate cash register and cash handling
  • Tour Guiding of groups of different sizes and nationalities
  • Flexible on working hours in line with business demand
  • Organise, maintain and coordinate receptionist records and files in their proper locations both on and off line
  • Calmly and professionally handle complaints or difficult situations as they arise, and record and report to management
  • Supervision of the playground area as required
  • Participate in organised events in the demesne, for example Halloween & Christmas events
  • Present a neat and professional appearance always, adhering to the company uniform and grooming policy
  • Ensure up to date knowledge of all operations, information and history
  • Maintain excellent working relationships with all tour groups, customers, suppliers and fellow colleagues
  • Retail experience is preferred, but not a necessity
  • Adhere to all company policies
  • Adhere to daily cleaning schedule
  • Working knowledge of social media

Should you wish to apply for the above role please submit your curriculum vitae along with cover letter to career@birrcastle.com  by closing date 21st August, 2018.

Immediate start for the right candidate, this role can offer up to 5 days a week during the busy months and part time of 2/3 days a week during the winter months.