Careers at Birr Castle Gardens & Science Centre

Published 14.08.18


We are looking to recruit a strong, part-time receptionist/tour guide with a passion for Customer Service.

The ideal candidate will have good working knowledge of word, excel and booking/reservations systems, be confident working on their own and as part of a team, and be an organised person.  Strong written and spoken English is essential.

Key responsibilities and duties include: 

  • Meeting and greeting visitors/customers
  • Respond to telephone, email and in-person enquiries from visitors and others
  • Managing bookings and groups
  • Maintenance of Friends membership
  • Operate cash register and cash handling
  • Tour Guiding of groups of different sizes and nationalities
  • Flexible on working hours in line with business demand
  • Organise, maintain and coordinate receptionist records and files in their proper locations both on and off line
  • Calmly and professionally handle complaints or difficult situations as they arise, and record and report to management
  • Supervision of the playground area as required
  • Participate in organised events in the demesne, for example Halloween & Christmas events
  • Present a neat and professional appearance always, adhering to the company uniform and grooming policy
  • Ensure up to date knowledge of all operations, information and history
  • Maintain excellent working relationships with all tour groups, customers, suppliers and fellow colleagues
  • Retail experience is preferred, but not a necessity
  • Adhere to all company policies
  • Adhere to daily cleaning schedule
  • Working knowledge of social media

Should you wish to apply for the above role please submit your curriculum vitae along with cover letter to  by closing date 21st August, 2018.

Immediate start for the right candidate, this role can offer up to 5 days a week during the busy months and part time of 2/3 days a week during the winter months.